FAQs

1. What materials are your jewelry made of?

Our collection includes three categories of jewelry:

1. Solid Gold pieces – crafted from genuine gold with purity specified in each product description (e.g. 18K or 14K).

2. 925 Sterling Silver gold-plated pieces (Vermeil) – made from real 92.5% silver, coated with a thick layer of gold for a luxurious finish.

3. High-quality gold-plated pieces – created from durable base metals and plated with premium gold for long-lasting shine.

Each piece is carefully selected from trusted suppliers such as Atta Gems and New She to ensure quality and authenticity.

 

2. How can I know if a piece is real gold?

Each product description clearly specifies whether the item is solid gold, gold-plated, or gold vermeil.

For solid gold pieces, the karat (e.g. 18K or 14K) and purity are always mentioned to ensure full transparency.

 

3. Are your gold-plated and vermeil pieces long-lasting?

Yes — our gold-plated and vermeil pieces are crafted using high-quality materials and advanced coating techniques to ensure durability. With proper care, they maintain their shine and color for years.

 

 4. How should I care for my jewelry?

To maintain your jewelry’s brilliance:

• Avoid exposure to water, perfume, or lotions.

• Store each piece separately in a dry, soft pouch.

• Clean gently with a soft cloth after use.

These steps protect both solid gold and plated items from damage.

 

5. How long does shipping take?

Orders are processed within 1–3 business days and typically delivered within 10–25 business days, depending on your location and customs clearance.

 

6. What if my item arrives damaged or incorrect?

 Please contact us within 7 days of delivery with clear photos of the issue. We will arrange a replacement or refund as per our return policy.

 

7. What payment methods do you accept?

We accept Tap Payments, Apple Pay, Visa, Mastercard, and Mada. All payments are encrypted and securely processed.

 

8. Can I cancel or modify my order?

Orders can be modified or canceled within 12 hours of placement. Once the order is processed or shipped, we can’t make changes.

 

10. Are your products hypoallergenic?

Yes — most of our pieces are hypoallergenic and suitable for sensitive skin. We recommend checking each product description for detailed material information.

 

11. How can I contact you?

You can reach us at [contact@trasika.com] or via our Contact Us page. Our support team responds within 24 hours.